Troubleshooting & FAQs
A list of questions and answers intended to help you understand Dropstitch
14 articles
Why was my new eBay account suspended after my first listings?Explain why a fresh eBay account may be restricted after early listings and what to do before reconnecting Dropstitch.
Why do my Listing Grid columns move around?Understand why column order can change in stores with multiple team members.
Invite a team memberAdd a teammate to your Dropstitch workspace so they can access the same inventory and listing workflow.
Check your monthly listing usageSee your current plan usage, billing status, and recent listing history in Dropstitch.
Why is an attribute blank in output?Diagnose why an attribute value stays blank in generated listing output.
Why is publish blocked by required fields?Diagnose blocked publish attempts caused by missing required values.
Why didn't my Depop or Vinted publish start?Diagnose extension-based publish attempts that never begin on Depop or Vinted.
Why is Shopify still disconnected after install?Fix Shopify connections that still show as disconnected after the app install flow.
Why is my eBay connection or first publish blocked?Diagnose eBay connection issues and first-publish blockers in Dropstitch.
Why is the wrong template being applied?Diagnose listings that use a different template than the one you expected.
Why are Shopify products going live immediately instead of staying draft?See why Shopify products can go live right away instead of landing in draft first.
Why do localization settings not show up in my listing output?Diagnose cases where currency, units, or output language do not reflect your localization settings.
Why doesn't background removal look right?Diagnose background-removal results that look unchanged, too aggressive, or unexpectedly transparent.
Why are my barcode labels not printing or scanning correctly?Diagnose barcode labels that fail to generate, print badly, or do not scan reliably.