Troubleshooting & FAQs
A list of questions and answers intended to help you understand Dropstitch
17 articles
- Why did my Vinted listing fail with a 403 captcha error?Resolve the Vinted captcha check that can block a listing from Dropstitch.
- Can I get free listings for a Reel, TikTok, or YouTube Short about Dropstitch?Get 50 free listings for each eligible Reel, TikTok, or YouTube Short about Dropstitch that reaches more than 1,000 plays.
- How the Dropstitch promoter program worksJoin the Dropstitch promoter program, see what you and your referrals get, and learn why your referral link matters.
- Why do my Listing Grid columns move around?Understand why column order can change in stores with multiple team members.
- Why was my new eBay account suspended after my first listings?Explain why a fresh eBay account may be restricted after early listings and what to do before reconnecting Dropstitch.
- Invite a team memberAdd a teammate to your Dropstitch workspace so they can access the same inventory and listing workflow.
- Check your monthly listing usageSee your current plan usage, billing status, and recent listing history in Dropstitch.
- Why is an Attribute blank after processing or missing from output?Diagnose why an Attribute stays empty after AI processing or is missing from generated listing output.
- Why is publish blocked by required fields?Diagnose blocked publish attempts caused by missing required values.
- Why didn't my Depop, Vinted, or Grailed publish start?Check what to do when a Depop, Vinted, or Grailed listing does not start.
- Why is Shopify still disconnected after install?Fix Shopify connections that still show as disconnected after the app install flow.
- Why is my eBay connection or first publish blocked?Diagnose eBay connection issues and first-publish blockers in Dropstitch.
- Why is the wrong template being applied?Diagnose listings that use a different template than the one you expected.
- Why are Shopify products going live immediately instead of staying draft?See why Shopify products can go live right away instead of landing in draft first.
- Why do localization settings not show up in my listing output?Diagnose cases where currency, units, or output language do not reflect your localization settings.
- Why doesn't background removal look right?Diagnose Background Removal results that look unchanged, too aggressive, transparent, or applied to the wrong product image.
- Why are my barcode labels not printing or scanning correctly?Diagnose barcode labels that fail to generate, print badly, or do not scan reliably.