Before you start
Sign in to the Dropstitch account that holds your subscription.
If you have a signed agreement with a fixed term or a different cancellation procedure, check that agreement first.
How it works
Canceling stops future subscription renewals. Your paid access continues until the end of the applicable billing period.
Refunds: Your subscription pays for access to Dropstitch during each billing period, whether or not you use it. We generally do not offer refunds or prorated refunds for unused time or partially used billing periods. Canceling stops future renewals; it does not automatically refund previous payments.
If you believe a charge is duplicate or incorrect, email [email protected] so we can review it. This policy does not affect refunds required by law or expressly included in your plan, signed agreement, or another written agreement with Dropstitch.
Important: Complete cancellation before your next renewal payment is processed to prevent that charge. Simply stopping use of Dropstitch does not cancel your subscription.
Desmond can explain the steps, but cannot cancel your subscription for you. Use your account below, or the email option under Troubleshooting.
How to use it
Open Dropstitch in your browser and sign in.
Open Settings.
Select Organization.
Click Manage Billing.
Select Cancel subscription.
Follow the remaining prompts and complete the cancellation confirmation. Do not stop after opening the billing page or selecting the first cancellation option.
Success check
Check the confirmation in the billing portal or the email sent to your registered account address. It should state the effective cancellation date or the final date of paid access.
If confirmation does not appear promptly, email [email protected] so the team can check the status.
Tips
Save the cancellation confirmation and final access date for your records.
Cancel before the renewal date rather than waiting until the payment is being processed.
Troubleshooting
Cannot access your account or find the billing controls?
Email [email protected] from the address registered to your Dropstitch account. Clearly say that you want to cancel your subscription. For example: “Please cancel my Dropstitch subscription and stop future renewals.”
If you cannot access that email address, explain this in your message. The team may need to verify your identity and authority over the account.
Missing confirmation or charged after a cancellation request?
Email [email protected] with your account email, the date of your request, and any confirmation or screenshots you have. Ask the team to check the cancellation and charge.