This applies when a brand-new eBay account gets restricted, suspended, or asked for extra verification shortly after the first one or two listings.
Why this happens
This is usually an eBay-side trust and verification check, not a Dropstitch publishing bug.
Fresh eBay seller accounts often need one more approval step before they can sell normally. If a new account starts listing immediately through a connected workflow, eBay can treat that as higher-risk activity and pause the account until the seller finishes its own checks.
That is why we recommend doing the first listing manually on eBay before connecting Dropstitch:
it confirms the eBay seller account is fully set up
it helps the account establish normal seller activity before automation is introduced
What to do now
Open the eBay email or account message that explains the restriction.
Follow the steps eBay gives you there first. This can include identity checks, payout or bank verification, or other seller-account approval steps.
Do not reconnect eBay or retry publishing through Dropstitch until eBay has lifted the restriction.
Once eBay confirms the account can sell again, create one manual listing directly on eBay.
After that manual listing succeeds, reconnect eBay in Dropstitch and test with one item first.
What to avoid
Do not keep retrying the publish from Dropstitch while the account is still restricted.
Do not create a second eBay account just to work around the restriction. eBay may link accounts and restrict those as well.
Do not jump straight into a bulk publish right after reinstatement. Start with one manual eBay listing, then one Dropstitch test listing.
Success check
eBay no longer shows the account as restricted for selling.
One manual listing can be created directly in eBay.
eBay reconnects successfully in Dropstitch.
One test product publishes from Dropstitch without the account being blocked again.