Use these checks when Background Removal ran but the result is not what you expected.
Work through these checks
Is the full garment clearly visible? Use even lighting, keep enough contrast between the garment and background, and avoid hands or objects covering the product edges. Strong blur, filters, and very low-resolution inputs can make the result less reliable.
Was Background Removal enabled before processing started? New uploads or processing runs use the settings that were active when processing began. If you enabled it afterward, retry the image from the relevant review workflow.
Does the selected range include this image? Background Removal can apply automatically to the first 1, 2, 3, 4, or 5 product images. An image outside the selected range will not receive the edit. There is no all-images option.
Did you leave the replacement background off? If Background Removal is enabled without a replacement color or background image, the edited output may be transparent by design.
Are you checking centering rather than removal? Padding is a Basic Image Editing feature. It adds equal space around the garment and automatically centers it.
For stronger and more consistent source images, use the Dropstitch iPhone app when possible.
Success check
The selected product images receive Background Removal.
The background matches the output you intended.
Garment edges, logos, labels, and other important details remain credible.
If the result is still incorrect, test one clearer source image. If the same issue continues, record the product and contact support.